MisLeading indicators how to reliably measure your business / Philip Green and George Gabor.

Author/creator Green, Philip, 1959-
Other author Gabor, George.
Format Electronic
Publication InfoSanta Barbara, Calif. : Praeger,
Descriptionxii, 286 p. : ill. ; 25 cm.
Supplemental ContentFull text available from Ebook Central - Academic Complete
Subjects
Management--Statistical methods.
Economic indicators.
Work measurement.
Performance--Statistical methods.

Contents What indicators indicate -- Counting, recounting, and miscounting -- Measuring accurately with instruments -- Rating, scoring, and ranking reliably -- How people react to measurements -- Why performance dashboards mislead -- Focusing employees with measurements -- Going against the flow : navigating changing data streams -- How averages distort indicators -- Opposing views : are you being misled? -- Misleading ourselves with measurements of risk.
Bibliography noteIncludes bibliographical references (p. [269]-274) and index.
Access restrictionAvailable only to authorized users.
Technical detailsMode of access: World Wide Web
Genre/formElectronic books.
LCCN 2011039499
ISBN9780313395956 (hbk. : acid-free paper)
ISBN9780313395963 (eISBN)