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010 a| 2011009393;

020 a| 9781605099750 (pbk. : alk. paper);

020 a| 1605099759 (pbk. : alk. paper);

035 a| (WaSeSS)ssj0000507380;

049 a| EREEa| NEHH;

050 00 a| HF5415.5b| .B43835 2011;

082 00 a| 658.8/122| 22;

100 1 a| Bell, Chip R.=| ^A118177;

245 10 a| Wired and dangeroush| [electronic resource] :b| how your customers have changed and what to do about it /c| Chip R. Bell, John R. Patterson.;

260 a| San Francisco :b| Berrett-Koehler Publishers,;

300 a| vii, 248 p. :b| ill. ;c| 22 cm.;

504 a| Includes bibliographical references (p. 233-235) and index.;

506 a| Available only to authorized users.;

520 a| Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews.;

538 a| Mode of access: World Wide Web;

650 0 a| Customer relations.=| ^A61341;

650 0 a| Customer services.=| ^A364728;

650 0 a| Customer loyalty.=| ^A477211;

650 0 a| Internet.=| ^A301092;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Patterson, John R.q| (John Rice),d| 1951-?| UNAUTHORIZED;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=693925;

856 40 z| Full text available from Ebook Central - Public Library Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=693925;

947 a| (OCoLC)ocn681500738;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 5001451;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5001451-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 12/13/2018x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5001451-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 12/13/2018x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5001451-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 12/13/2018x| EBOOKz| JERESOURCE;

Wired and dangerous how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.

Author/creator	Bell, Chip R.
Other author	Patterson, John R. (John Rice), 1951-
Format	Electronic
Publication Info	San Francisco : Berrett-Koehler Publishers,
Description	vii, 248 p. : ill. ; 22 cm.
Supplemental Content	Full text available from Ebook Central - Academic Complete
Supplemental Content	Full text available from Ebook Central - Public Library Complete
Subjects	Customer relations. Customer services. Customer loyalty. Internet.

Abstract	Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews.
Bibliography note	Includes bibliographical references (p. 233-235) and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2011009393
ISBN	9781605099750 (pbk. : alk. paper)
ISBN	1605099759 (pbk. : alk. paper)

Wired and dangerous how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.

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