Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.

Author/creator Stone, Douglas, 1958-
Other author Heen, Sheila.
Other author Patton, Bruce.
Format Book
Edition10th anniversary ed., [2nd ed.].
Publication InfoNew York : Penguin Books, ©2010.
Descriptionxxxiii, 315 pages : illustrations ; 20 cm
Subjects
Interpersonal communication.
Interpersonal communication--Case studies.

Contents Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
General note"With a foreword by Roger Fisher"--Cover.
General note"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
General noteFirst published in the U.S.A. by Viking Penguin, 1999.
ISBN9780143118442 (pbk.)
ISBN0143118447 (pbk.)

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks BF637 .C45 S78 2010 ✔ Available Place Hold