Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / by Doug Lipp.
| Author/creator | Lipp, Doug author. |
| Format | Book |
| Publication | New York : McGraw-Hill Education, [2013] |
| Description | xviii, 222 pages ; 24 cm |
| Subjects |
| Contents | Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard. |
| Abstract | When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years. |
| Bibliography note | Includes bibliographical references (pages 201-213) and index. |
| LCCN | 2013002473 |
| ISBN | 9780071808071 (alk. paper) |
| ISBN | 0071808078 (alk. paper) |
| Standard identifier# | 9780071808071 52900 |
| Stock number | McGraw-Hill, Customer Service Po Box 545, Blacklick, OH, USA, 43004 SAN 200-254X |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | HF5415.5 .L5657 2013 | ✔ Available | Place Hold |