Tools

LEADER 02586nam 2200505 i 4500

001 ssj0001521206;

003 WaSeSS;

005 20190612080911.0;

006 m d ;

007 cr n ;

008 150127s2015 ilua sb 001 0 eng d;

010 a| 2014045790;

020 a| 9780838913123 (print : alk. paper);

020 z| 9780838913161 (PDF);

020 z| 9780838913178 (ePub);

020 z| 9780838913185 (Kindle);

035 a| (WaSeSS)ssj0001521206;

042 a| pcc;

049 a| EREEa| NEHH;

050 00 a| Z711b| .V36 2015;

082 00 a| 025.52| 23;

100 1 a| VanDuinkerken, Wyoma.=| ^A1039953;

245 10 a| Leading librariesh| [electronic resource] :b| how to create a service culture /c| Wyoma vanDuinkerken and Wendi Arant Kasper.;

260 a| Chicago :b| ALA Editions, an imprint of the American Library Association,c| 2015.;

300 a| xvii, 167 pages :b| illustrations ;c| 23 cm;

504 a| Includes bibliographical references (pages 153-161) and index.;

505 0 a| Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Public services (Libraries)=| ^A560925;

650 0 a| Library personnel management.=| ^A43165;

650 0 a| Leadership.=| ^A473;

650 0 a| Customer relations.=| ^A61341;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Kaspar, Wendi Arant.=| ^A460690;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=2068951;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 5129507;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5129507-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 7/5/2019x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5129507-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 7/5/2019x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5129507-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 7/5/2019x| EBOOKz| JERESOURCE;

Leading libraries how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper.

Author/creator	VanDuinkerken, Wyoma
Other author	Kaspar, Wendi Arant.
Format	Electronic
Publication Info	Chicago : ALA Editions, an imprint of the American Library Association, 2015.
Description	xvii, 167 pages : illustrations ; 23 cm
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Public services (Libraries) Library personnel management. Leadership. Customer relations.

Contents	Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
Bibliography note	Includes bibliographical references (pages 153-161) and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2014045790
ISBN	9780838913123 (print : alk. paper)

Availability

Library	Location	Call Number	Status	Item Actions
	Electronic Resources	Access Content Online	✔ Available

Leading libraries how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper.

Click here for more information about this title

Availability