Conflict and crisis communication principles and practices / edited by Carol A. Ireland, Martin Fisher, and Gregory M. Vecchi.

Other author Ireland, Carol A.
Other author Fisher, Martin J., 1967-
Other author Vecchi, Gregory M.
Format Electronic
Publication InfoLondon ; New York, NY : Routledge,
Descriptionxix, 215 p. ill. ; 24 cm.
Supplemental ContentFull text available from Ebook Central - Academic Complete
Subjects
Conflict management.
Interpersonal communication.
Negotiation.

Contents Conflict and crisis negotiation : the negotiated resolution model by Gregory M. Vecchi -- Negotiation : principles and theoretical underpinnings by Neil Gredecki -- Crisis situations : communications, goals, and techniques by Samuel L. Browning, Andrea M. Brockman, and Vincent B. van Hasselt -- Application of the critical incident to mental illness and cognitive impairment : considerations and implications by Carol A. Ireland -- Application of the critical incident to personality disorder : considerations and implications by Carol A. Ireland -- Ethical considerations in a conflict and crisis situation by Martin J. Fisher -- Expertise of the negotiator in conflict and crisis communication by Martin J. Fisher -- When the management of the critical incident goes wrong : pitfalls and suggested approaches by Debbie Marsh -- Post critical incident : considerations by Abigail S. Tucker -- Held against their choice : behaviour, considerations and implications for the captive by Carol A. Ireland and Gretory M. Vecchi.
Bibliography noteIncludes bibliographical references and index.
Access restrictionAvailable only to authorized users.
Technical detailsMode of access: World Wide Web
Genre/formElectronic books.
LCCN 2010034979
ISBN9780415615112 (hbk.)
ISBN9780415615129 (pbk.)

Availability

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Electronic Resources Access Content Online ✔ Available