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010 a| 2012008813;

020 a| 9781848729490 (hardback);

035 a| (WaSeSS)ssj0000876982;

040 a| DLCc| DLCd| DLCd| WaSeSS;

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049 a| EREEa| NEHH;

050 00 a| HF5549.5.N64b| E46 2013;

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084 a| PSY021000a| BUS0410002| bisacsh;

245 00 a| Emotional labor in the 21st centuryh| [electronic resource] :b| diverse perspectives on the psychology of emotion regulation at work /c| [edited by] Alicia Grandey, James Diefendorff, Deborah E. Rupp.;

260 a| New York :b| Routledge Academic,;

300 a| xix, 323 p. :b| ill. ;c| 24 cm.;

490 0 a| Organization and management ;v| 48;

504 a| Includes bibliographical references and index.;

506 a| Available only to authorized users.;

520 a| "This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements"--c| Provided by publisher.;

538 a| Mode of access: World Wide Web;

650 0 a| Nonverbal communication in the workplace.=| ^A1042639;

650 0 a| Employeesx| Attitudes.=| ^A382108;

650 0 a| Customer relations.=| ^A61341;

650 0 a| Interpersonal relations.=| ^A504;

650 0 a| Psychology, Industrial.=| ^A1603;

650 7 a| PSYCHOLOGY / Industrial & Organizational Psychology.2| bisacsh;

650 7 a| BUSINESS & ECONOMICS / Management.2| bisacsh;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Grandey, Alicia.?| UNAUTHORIZED;

700 1 a| Diefendorff, James.?| UNAUTHORIZED;

700 1 a| Rupp, Deborah E.,d| 1975-=| ^A1248811;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=1181049;

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999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5191191-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 10/31/2019x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5191191-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 10/31/2019x| EBOOKz| JERESOURCE;

Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work / [edited by] Alicia Grandey, James Diefendorff, Deborah E. Rupp.

Other author	Grandey, Alicia.
Other author	Diefendorff, James.
Other author	Rupp, Deborah E., 1975-
Format	Electronic
Publication Info	New York : Routledge Academic,
Description	xix, 323 p. : ill. ; 24 cm.
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Nonverbal communication in the workplace. Employees--Attitudes. Customer relations. Interpersonal relations. Psychology, Industrial.

Series	Organization and management ; 48
Abstract	"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements"-- Provided by publisher.
Bibliography note	Includes bibliographical references and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2012008813
ISBN	9781848729490 (hardback)

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Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work / [edited by] Alicia Grandey, James Diefendorff, Deborah E. Rupp.

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