/LC.GIF&client=easterncarolinaedu)
High performance healthcare using the power of relationships to achieve quality, efficiency and resilience / Jody Hoffer Gittell.
| Author/creator | Gittell, Jody Hoffer |
| Format | Electronic |
| Publication Info | New York : McGraw-Hill, |
| Description | xv, 335 p. : ill. ; 24 cm. |
| Supplemental Content | Full text available from AccessMedicine |
| Subjects |
| Contents | The challenges we face -- What is relational coordination? -- How relational coordination drives quality and efficiency performance -- A different kind of high performance work system -- Select for teamwork -- Measure team performance -- Reward team performance -- Resolve conflicts proactively -- Invest in frontline leadership -- Design jobs for focus -- Make job boundaries flexible -- Create boundary spanners -- Connect through pathways -- Broaden participation in patient rounds -- Develop shared information systems -- Partner with your suppliers -- Combine work practices to build a high performance work system -- Respond to pressure with resilience -- Transform your organization in a systemic way -- Support change at the industry level. |
| Bibliography note | Includes bibliographical references (p. 271-314) and index. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2009002447 |
| ISBN | 9780071621762 (acid-free paper) |
| ISBN | 0071621768 (acid-free paper) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |