IM and SMS reference services for libraries / Amanda Bielskas and Kathleen M. Dreyer.

Author/creator Bielskas, Amanda, 1974-
Other author Dreyer, Kathleen M., 1972-
Other author Library and Information Technology Association (U.S.)
Format Electronic
Publication InfoChicago : ALA TechSource, an imprint of the American Library Association, 2012.
Descriptionxii, 107 pages : illustrations ; 23 cm.
Supplemental ContentFull text available from Ebook Central - Academic Complete
Subjects

SeriesThe tech set ; #19
Contents Introduction -- Types of solutions available -- Planning -- Social mechanics -- Implementation -- Marketing -- Best practices -- Metrics -- Developing trends.
Bibliography noteIncludes bibliographical references (pages 95-102) and index.
Access restrictionAvailable only to authorized users.
Technical detailsMode of access: World Wide Web
Genre/formElectronic books.
LCCN 2012007204
ISBN9781555707828 (alk. paper)

Availability

Library Location Call Number Status Item Actions
Electronic Resources Access Content Online ✔ Available