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LEADER 01374cam 22003738a 4500

001 ocm29517502;

003 OCoLC;

005 20141212112612.0;

008 931122s1994 nyu b 001 0 eng ;

010 a| 93046452;

020 a| 1555701612;

035 a| (Sirsi) o29517502;

035 a| (OCoLC)29517502;

043 a| n-us---;

049 a| EREE;

050 00 a| Z711b| .S66 1994;

082 00 a| 025.52| 20;

100 1 a| Smith, Kitty,d| 1945-=| ^A327235;

245 10 a| Serving the difficult customer :b| a how-to-do-it manual for library staff /c| Kitty Smith.;

260 a| New York :b| Neal-Schuman Publishers,c| 1994.;

300 a| x, 166 pages ;c| 28 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| How-to-do-it manuals for libraries ;v| no. 39;

504 a| Includes bibliographical references (p. 159-163) and index.;

650 0 a| Public services (Libraries)z| United States.=| ^A1013791;

650 0 a| Customer relations.=| ^A61341;

650 0 a| Interpersonal communicationz| United States.=| ^A155480;

830 0 a| How-to-do-it manuals for librariesv| no. 39.=| ^A242229;

596 a| 1;

998 a| 547188;

999 a| Z711 .S66 1994w| LCc| 1i| 30372008026558d| 8/24/2020e| 2/7/2020f| 4/15/2009g| 1l| JGESm| JOYNERn| 5p| $45.94r| Ys| Yt| JGESBKu| 4/27/1994x| BOOKz| JSTACKSo| .STAFF. 0;

Serving the difficult customer : a how-to-do-it manual for library staff / Kitty Smith.

Author/creator	Smith, Kitty, 1945-
Format	Book
Publication Info	New York : Neal-Schuman Publishers, 1994.
Description	x, 166 pages ; 28 cm.
Subjects	Public services (Libraries)--United States. Customer relations. Interpersonal communication--United States.

Series	How-to-do-it manuals for libraries ; no. 39 How-to-do-it manuals for libraries no. 39. ^A242229
Bibliography note	Includes bibliographical references (p. 159-163) and index.
LCCN	93046452
ISBN	1555701612

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Joyner	General Stacks	Z711 .S66 1994	✔ Available	Place Hold

Serving the difficult customer : a how-to-do-it manual for library staff / Kitty Smith.

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