The employee experience how to attract talent, retain top performers, and drive results / Tracy Maylett, EdD, and Matthew Wride, JD.

Author/creator Maylett, Tracy
Other author Wride, Matthew.
Format Electronic
Publication InfoHoboken : Wiley, [2017]
Descriptionxvii, 219 pages : illustrations ; 24 cm
Supplemental ContentFull text available from Ebook Central - Public Library Complete
Subjects

Contents Introduction -- Great expectations -- You're digging in the wrong place -- The expectation gap -- Ask your doctor about expectation alignment dysfunction -- An intentional framework -- Three contracts -- The brand contract -- The transactional contract -- The psychological contract -- Trust -- Moments of truth -- Magic -- Building the extraordinary.
General noteIncludes index.
Access restrictionAvailable only to authorized users.
Technical detailsMode of access: World Wide Web
Genre/formElectronic books.
LCCN 2016042847
ISBN9781119294184 (cloth)