Culture hacker reprogramming your employee experience to improve customer service, retention, and performace / Shane Green.

Author/creator Green, Shane
Format Electronic
Publication InfoHoboken, NJ : Wiley, [2017]
Description1 online resource.
Supplemental ContentFull text available from Ebook Central - Public Library Complete
Supplemental ContentFull text available from Ebook Central - Academic Complete
Subjects
Employee motivation.
Communication in management.
Leadership.

Contents Introduction: the best way to improve your customer experience is to improve your employee experience -- Culture : more than just an HR thing -- Culture hacking habit : every manager is responsible for their team, department, or company culture -- Values : not some philosophical BS -- Culture hacking habit : define team or company values as the foundation of your employee experience and culture -- Selection : the right fit over a warm body -- Culture hacking habit: ensure you select new employees who are a cultural fit as much as a job fit -- Orientation and onboarding : your sink or swim strategy is a terrible waste of talent -- Culture hacking habit: introduce and immerse your new employees so they are emotionally connected to the company and are set up for success -- Performance management : how we fail to maximize our employees? abilities and talents -- Culture hacking habit: empower and enable your people to maximize their performance -- Coaching : giving feedback, the most misunderstood and poorly executed leadership task -- Culture hacking habit: how to provide effective informal and formal feedback that energizes your team -- Strategy, scores, and plans : the real reason your people are not engaged -- Culture hacking habit: get your people engaged and responsible for making positive improvements for the company by sharing objectives and measurements -- Recognition : it's time to stop the meaningless & mundane awards process -- Culture hacking habit: how to develop an effective, repetitive, and simple recognition program -- Tough conversations and decisions : why we have people that would be better customers than employees -- Culture hacking habit: how to hold your people accountable respectfully and honestly -- Career development : it's at the heart of long-term employee commitment, yet no one is talking about it -- Culture hacking habit: how to build a framework for developing your people and keeping them around -- Communication : why one-size or one way doesn't fit all -- Culture hacking habit: how to utilize multiple mediums and platforms to ensure your messages are heard and understood -- Product, place, processes, and perks : the other four p?s that define the employee experience -- Culture hacking habit: additional tips and advice on how to craft a better employee experience -- Leadership : why we have so many managers, but so few leaders -- Culture hacking habit: how managers can inspire their people to want to do what they want them to do -- Afterword. change: it's not just something everyone else does -- Acknowledgments -- Index.
General noteIncludes index.
Access restrictionAvailable only to authorized users.
Technical detailsMode of access: World Wide Web
Source of descriptionDescription based on print version record and CIP data provided by publisher.
Issued in other formPrint version: Green, Shane, author. Culture hacker Hoboken : Wiley, [2017] 9781119405726
Genre/formElectronic books.
LCCN 2017023039
ISBN9781119405771 (epub)
ISBN9781119405757 (pdf)