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010 a| 2008008572;

020 a| 9780470257463 (cloth : alk. paper);

035 a| (WaSeSS)ssj0000203008;

040 a| DLCc| DLCd| WaSeSS;

049 a| EREEa| NEHH;

050 00 a| HD31b| .L496 2008;

082 00 a| 6582| 22;

100 1 a| Little, Steven S.,d| 1961-=| ^A697699;

245 14 a| The milkshake momenth| [electronic resource] :b| overcoming stupid systems, pointless policies, and muddled management to realize real growth /c| Steven S. Little.;

246 30 a| Overcoming stupid systems, pointless policies, and muddled management;

260 a| Hoboken, N.J. :b| John Wiley & Sons, Inc.,;

263 a| 0804;

300 a| p. cm.;

504 a| Includes bibliographical references and index.;

505 0 a| The milkshake moment -- It was a dark and stormy night -- Half empty or half full -- This is not a customer service book -- Foster grow vs. status quo -- A brief history of organizations and man(agement) -- Stop and consider the nature of the modern organization -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Place purpose before profit -- It's never about money -- The wizard of Westwood -- Profit pushers -- Noclu Motors, Inc. -- Purpose in the plan -- Getting it right -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Proactive policies -- How 'bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The ballad of the black box -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here. . .some folks just aren't getting the memos.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Industrial management.=| ^A6347;

650 0 a| Integrity.=| ^A180031;

650 0 a| Conformity.=| ^A5867;

650 0 a| Employee empowerment.=| ^A354814;

650 0 a| Organizational effectiveness.=| ^A8152;

655 0 a| Electronic books.=| ^A491897;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=335810;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 5608684;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5608684-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 4/18/2021x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5608684-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 4/18/2021x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5608684-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 4/18/2021x| EBOOKz| JERESOURCE;

The milkshake moment overcoming stupid systems, pointless policies, and muddled management to realize real growth / Steven S. Little.

Author/creator	Little, Steven S., 1961-
Format	Electronic
Publication Info	Hoboken, N.J. : John Wiley & Sons, Inc.,
Description	p. cm.
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Industrial management. Integrity. Conformity. Employee empowerment. Organizational effectiveness.

Portion of title	Overcoming stupid systems, pointless policies, and muddled management
Contents	The milkshake moment -- It was a dark and stormy night -- Half empty or half full -- This is not a customer service book -- Foster grow vs. status quo -- A brief history of organizations and man(agement) -- Stop and consider the nature of the modern organization -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Place purpose before profit -- It's never about money -- The wizard of Westwood -- Profit pushers -- Noclu Motors, Inc. -- Purpose in the plan -- Getting it right -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Proactive policies -- How 'bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The ballad of the black box -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here. . .some folks just aren't getting the memos.
Bibliography note	Includes bibliographical references and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2008008572
ISBN	9780470257463 (cloth : alk. paper)

The milkshake moment overcoming stupid systems, pointless policies, and muddled management to realize real growth / Steven S. Little.

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