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020 a| 9789027262998 (pdf);

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245 00 a| Technology mediated service encountersh| [electronic resource] /c| edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, Marøa de la O Hernández-López.;

260 a| Amsterdam ;a| Philadelphia :b| John Benjamins Publishing Company,c| [2019];

300 a| 1 online resource.;

490 0 a| Pragmatics & beyond new series, issn 0922-842x ;v| Volume 300;

504 a| Includes bibliographical references and index.;

505 0 a| Acknowledgements -- List of tables -- List of figures -- List of charts -- An introduction to technology mediated service encounters / Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López -- 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment / July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh -- 2. Context and pragmatic meaning in telephone interpreting / Raquel Lázaro Gutiérrez and Gabriel Cabrera Méndez -- 3. Managing verbal and embodied conduct in telephone-mediated interaction / David Matthew Edmonds and Ann Weatherall -- 4. Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters / Anna Kristina Hultgren -- 5. Navigating commercial constraints in a service call / Rosina Márquez Reiter -- 6. Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices / Gerrard Mugford -- 7. Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador / María Elena Placencia -- 8. Intensification in online consumer reviews: Insights from Chinese / Wei Ren -- 9. Relational practices on commercial Facebook wall interactions / Patricia Bou-Franch.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

588 a| Description based on print version record and CIP data provided by publisher.;

650 0 a| Business communication.=| ^A218513;

650 0 a| Intercultural communication.=| ^A38212;

650 0 a| Customer relations.=| ^A61341;

650 0 a| Communication in marketing.=| ^A75600;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Garcés-Conejos Blitvich, Pilar,d| 1960-=| ^A1186055;

700 1 a| Fernández-Amaya, Lucía.?| UNAUTHORIZED;

700 1 a| De la O Hernandez-Lopez, Maria.?| UNAUTHORIZED;

776 08 i| Print version:t| Technology mediated service encountersd| Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2019]z| 9789027202123w| (DLC) 2018045387;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=5628220;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

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999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5620022-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 4/19/2021x| EBOOKz| JERESOURCE;

Technology mediated service encounters / edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, Marøa de la O Hernández-López.

Other author	Garcés-Conejos Blitvich, Pilar, 1960-
Other author	Fernández-Amaya, Lucía.
Other author	De la O Hernandez-Lopez, Maria.
Format	Electronic
Publication Info	Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2019]
Description	1 online resource.
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Business communication. Intercultural communication. Customer relations. Communication in marketing.

Series	Pragmatics & beyond new series, issn 0922-842x ; Volume 300
Contents	Acknowledgements -- List of tables -- List of figures -- List of charts -- An introduction to technology mediated service encounters / Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López -- 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment / July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh -- 2. Context and pragmatic meaning in telephone interpreting / Raquel Lázaro Gutiérrez and Gabriel Cabrera Méndez -- 3. Managing verbal and embodied conduct in telephone-mediated interaction / David Matthew Edmonds and Ann Weatherall -- 4. Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters / Anna Kristina Hultgren -- 5. Navigating commercial constraints in a service call / Rosina Márquez Reiter -- 6. Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices / Gerrard Mugford -- 7. Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador / María Elena Placencia -- 8. Intensification in online consumer reviews: Insights from Chinese / Wei Ren -- 9. Relational practices on commercial Facebook wall interactions / Patricia Bou-Franch.
Bibliography note	Includes bibliographical references and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Source of description	Description based on print version record and CIP data provided by publisher.
Issued in other form	Print version: Technology mediated service encounters Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2019] 9789027202123
Genre/form	Electronic books.
LCCN	2019000990
ISBN	9789027262998 (pdf)

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Technology mediated service encounters / edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, Marøa de la O Hernández-López.

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