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010 a| 2008012004;

020 a| 9780470196120 (cloth);

035 a| (WaSeSS)ssj0000078701;

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049 a| EREEa| NEHH;

050 00 a| HF5415.5b| .D5583 2008;

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100 1 a| DiJulius, John R.,d| 1964-=| ^A883969;

245 10 a| What's the secret?h| [electronic resource] :b| to providing a world-class customer experience /c| John R. DiJulius.;

246 30 a| To providing a world-class customer experience;

260 a| Hoboken, N.J. :b| Wiley,;

300 a| xvi, 320 p. :b| ill. ;c| 28 cm.;

504 a| Includes bibliographical references and index.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Customer services.=| ^A364728;

650 0 a| Consumer satisfaction.=| ^A3793;

650 0 a| Customer loyalty.=| ^A477211;

655 0 a| Electronic books.=| ^A491897;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=362045;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 5622948;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5622948-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 4/20/2021x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5622948-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 4/20/2021x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5622948-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 4/20/2021x| EBOOKz| JERESOURCE;

What's the secret? to providing a world-class customer experience / John R. DiJulius.

Author/creator	DiJulius, John R., 1964-
Format	Electronic
Publication Info	Hoboken, N.J. : Wiley,
Description	xvi, 320 p. : ill. ; 28 cm.
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Customer services. Consumer satisfaction. Customer loyalty.

Portion of title	To providing a world-class customer experience
Bibliography note	Includes bibliographical references and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2008012004
ISBN	9780470196120 (cloth)

Library	Location	Call Number	Status	Item Actions
	Electronic Resources	Access Content Online	✔ Available

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