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010 a| 2002068569;

020 a| 9781567931907 (alk. paper);

020 a| 1567931901 (alk. paper);

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082 00 a| 362.1/0682| 21;

100 1 a| Fottler, Myron D.=| ^A44972;

245 10 a| Achieving service excellenceh| [electronic resource] :b| strategies for healthcare /c| Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton.;

260 a| Chicago :b| Health Administration Press,;

300 a| xxiv, 422 p. :b| ill. ;c| 23 cm.;

490 1 a| ACHE management series;

504 a| Includes bibliographical references.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 12 a| Quality Assurance, Health Carex| methods=| ^A934584;

650 12 a| Health Services Administration=| ^A921025;

650 22 a| Patient Satisfaction=| ^A926104;

650 22 a| Clinical Competence=| ^A919324;

650 22 a| Primary Health Carex| methods=| ^A924184;

650 22 a| Efficiency, Organizational=| ^A928849;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Ford, Robert C.q| (Robert Clayton),d| 1945-=| ^A885949;

700 1 a| Heaton, Cherrill P.=| ^A885950;

830 0 a| Management series (Ann Arbor, Mich.)=| ^A805514;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=72546&scope=site&custid=s5822723&authtype=ip,shib;

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999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5669745-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 9/16/2021x| EBOOKz| JERESOURCE;

Achieving service excellence strategies for healthcare / Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton.

Author/creator	Fottler, Myron D.
Other author	Ford, Robert C. (Robert Clayton), 1945-
Other author	Heaton, Cherrill P.
Format	Electronic
Publication Info	Chicago : Health Administration Press,
Description	xxiv, 422 p. : ill. ; 23 cm.
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Quality Assurance, Health Care--methods. Health Services Administration Patient Satisfaction Clinical Competence Primary Health Care--methods. Efficiency, Organizational

Series	ACHE management series Management series (Ann Arbor, Mich.) ^A805514
Bibliography note	Includes bibliographical references.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2002068569
ISBN	9781567931907 (alk. paper)
ISBN	1567931901 (alk. paper)

Achieving service excellence strategies for healthcare / Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton.

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