Building Data Mining Applications for CRM
| Author/creator | Berson, Alex Author |
| Other author | Smith, Stephen Author |
| Other author | Thearling, Kurt Author |
| Format | Electronic |
| Publication Info | San Francisco : McGraw-Hill Osborne Blacklick : McGraw-Hill Companies, The [Distributor] |
| Description | 488 p. 23.400 x 018.500 cm. |
| Supplemental Content | Full text available from eBooks on EBSCOhost |
| Subjects |
| Series | Enterprise Computing Ser. |
| Summary | Annotation How data mining delivers a powerful competitive advantage!Are you fully harnessing the power of information to supportmanagement and marketing decisions? You will, with this one-stop guide to choosing the right tools and technologies for a state-of-the-art data management strategy built on a Customer Relationship Management (CRM) framework.Authors Alex Berson, Stephen Smith, and Kurt Thearling help you understand the principles of data warehousing and data mining systems, and carefully spell out techniques for applying them so that your business gets the biggest pay-off possible. Find out about Online Analytical Processing (OLAP) tools that quickly navigate within your collected data. Explore privacy and legal issues...evaluate current data mining application packages...and let real-world examples show you how data mining can impact -- and improve -- all of your key business processes. Start uncovering your best prospects and offering them the products they really want (not what you think they want)! |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 99039159 |
| ISBN | 9780071344449 |
| ISBN | 0071344446 (Trade Paper) Out of Print |
| Stock number | 00020047 |