Challenges of managing information quality in service organizations / Latif Al-Hakim.

Other author Al-Hakim, Latif, 1946-
Format Electronic
Publication InfoHershey, PA : Idea Group Pub.,
Descriptionxxiv, 319 p. : ill. ; 26 cm.
Supplemental ContentFull text available from eBooks on EBSCOhost
Subjects

Abstract "Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher.
Bibliography noteIncludes bibliographical references and index.
Access restrictionAvailable only to authorized users.
Technical detailsMode of access: World Wide Web
Genre/formElectronic books.
LCCN 2006019120
ISBN159904420X (hardcover)
ISBN1599044218 (softcover)
ISBN1599044226 (ebook)

Availability

Library Location Call Number Status Item Actions
Electronic Resources Access Content Online ✔ Available