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010 a| 2002155591;

020 a| 0787961566 (alk. paper);

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100 1 a| Gustafsson, Anders,d| 1964-=| ^A577986;

245 10 a| Competing in a service economyh| [electronic resource] :b| how to create a competitive advantage through service development and innovation /c| Anders Gustafsson, Michael D. Johnson.;

250 a| 1st ed.;

260 a| San Francisco :b| Jossey-Bass,;

300 a| xv, 190 p. :b| ill. ;c| 24 cm.;

440 0 a| University of Michigan Business School management series;

504 a| Includes bibliographical references (p. 173-181) and index.;

505 0 a| Competing through services -- Creating a service advantage -- Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right -- Service innovation -- Lead the way.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Customer servicesx| Management.=| ^A366627;

650 0 a| Service industriesx| Technological innovationsx| Management.=| ^A75065;

650 0 a| Competition.=| ^A31720;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Johnson, Michael D.q| (Michael David)=| ^A577987;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=86022&scope=site&custid=s5822723&authtype=ip,shib;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

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999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5677712-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 9/17/2021x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5677712-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 9/17/2021x| EBOOKz| JERESOURCE;

Competing in a service economy how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson.

Author/creator	Gustafsson, Anders, 1964-
Other author	Johnson, Michael D. (Michael David)
Format	Electronic
Edition	1st ed.
Publication Info	San Francisco : Jossey-Bass,
Description	xv, 190 p. : ill. ; 24 cm.
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Customer services--Management. Service industries--Technological innovations. --Management. Competition.

Series	University of Michigan Business School management series
Contents	Competing through services -- Creating a service advantage -- Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right -- Service innovation -- Lead the way.
Bibliography note	Includes bibliographical references (p. 173-181) and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2002155591
ISBN	0787961566 (alk. paper)

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Library	Location	Call Number	Status	Item Actions
	Electronic Resources	Access Content Online	✔ Available

Competing in a service economy how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson.

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