Tools

LEADER 02422nam 22005174a 4500

001 ssj0000535628;

003 WaSeSS;

005 20210912081211.0;

006 m d ;

007 cr n ;

008 110523s2012 nyu s 001 0 eng d;

010 a| 2011019828;

020 a| 9780814417157 (pbk.);

020 a| 0814417159 (pbk.);

035 a| (WaSeSS)ssj0000535628;

042 a| pcc;

049 a| EREEa| NEHH;

050 00 a| HF5415.5b| .E894 2012;

082 00 a| 658.3/12452| 23;

082 00 a| 658.312452| 22;

100 1 a| Evenson, Renee,d| 1951-=| ^A1206828;

245 10 a| Customer service management training 101h| [electronic resource] :b| quick and easy techniques that get great results /c| Renee Evenson.;

260 a| New York :b| AMACOM,;

300 a| ix, 214 p. ;c| 24 cm.;

500 a| Includes index.;

505 0 a| Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Customer servicesx| Management.=| ^A366627;

650 0 a| Executivesx| Training of.=| ^A140278;

650 0 a| Time management.=| ^A71283;

650 0 a| Leadership.=| ^A473;

650 0 a| Communication in management.=| ^A6905;

655 0 a| Electronic books.=| ^A491897;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=782022;

856 40 z| Full text available from Ebook Central - Public Library Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=782022;

947 a| (OCoLC)ocn727047854;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 5679962;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5679962-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 9/17/2021x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5679962-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 9/17/2021x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5679962-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 9/17/2021x| EBOOKz| JERESOURCE;

Customer service management training 101 quick and easy techniques that get great results / Renee Evenson.

Author/creator	Evenson, Renee, 1951-
Format	Electronic
Publication Info	New York : AMACOM,
Description	ix, 214 p. ; 24 cm.
Supplemental Content	Full text available from Ebook Central - Academic Complete
Supplemental Content	Full text available from Ebook Central - Public Library Complete
Subjects	Customer services--Management. Executives--Training of. Time management. Leadership. Communication in management.

Contents	Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
General note	Includes index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2011019828
ISBN	9780814417157 (pbk.)
ISBN	0814417159 (pbk.)

Customer service management training 101 quick and easy techniques that get great results / Renee Evenson.

Click here for more information about this title