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020 a| 0838907601 (alk. paper);

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050 00 a| Z711b| .W64 1999;

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100 1 a| Willis, Mark R.=| ^A416045;

245 10 a| Dealing with difficult people in the libraryh| [electronic resource] /c| Mark R. Willis.;

260 a| Chicago :b| American Library Association,;

300 a| ix, 195 p. ;c| 23 cm.;

504 a| Includes bibliographical references (p. 187) and index.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Public services (Libraries)z| United States.=| ^A1013791;

650 0 a| Communication in library sciencez| United States.=| ^A168383;

650 0 a| Public librariesx| Security measuresz| United States.=| ^A18387;

650 0 a| Public librariesx| Public relationsz| United States.=| ^A18387;

655 0 a| Electronic books.=| ^A491897;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=45065&scope=site&custid=s5822723&authtype=ip,shib;

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998 a| 5680351;

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999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5680351-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 9/17/2021x| EBOOKz| JERESOURCE;

Dealing with difficult people in the library / Mark R. Willis.

Author/creator	Willis, Mark R.
Format	Electronic
Publication Info	Chicago : American Library Association,
Description	ix, 195 p. ; 23 cm.
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Public services (Libraries)--United States. Communication in library science--United States. Public libraries--Security measures. --United States. Public libraries--Public relations. --United States.

Bibliography note	Includes bibliographical references (p. 187) and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	99020426
ISBN	0838907601 (alk. paper)

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Dealing with difficult people in the library / Mark R. Willis.

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