Information Technology Enabled Global Customer Service
| Author/creator | Reponen, Tapio Author |
| Format | Electronic |
| Publication Info | Hershey : IGI Global |
| Description | 298 p. ill |
| Supplemental Content | Full text available from eBooks on EBSCOhost |
| Subjects |
| Summary | Annotation For more than ten years there has been an obvious trend of globalization of leading companies, as they have moved from multinational to global operations. Recently there has also been increased demand for combining locally-customized services to the economies of the scale of worldwide operations. One of the management challenges is to cope with this new customer need. In this environment, competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2002027314 |
| ISBN | 9781591400875 |
| ISBN | 1591400872 (E-Book) Active Record |
| Standard identifier# | 9781591400875 |
| Stock number | 00072782 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |