Knock Your Socks off Service Recovery
| Author/creator | Zemke, Ron Author |
| Other author | Bell, Chip R. Author |
| Other author | Bush, John Illustrator |
| Format | Electronic |
| Publication Info | New York : Amacom |
| Description | 224 p. ill 09.000 x 06.000 in. |
| Supplemental Content | Full text available from eBooks on EBSCOhost |
| Subjects |
| Series | Knock Your Socks Off Ser. |
| Summary | Annotation Based on the popular, breezy approach of the "Knock Your Socks Off Service" series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back. Illustrations. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2003009902 |
| ISBN | 9780814470848 |
| ISBN | 081447084X (Trade Paper) On Demand |
| Standard identifier# | 9780814470848 |
| Stock number | 00001432 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |