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020 a| 0874258073 (pbk.);

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100 1 a| Garber, Peter R.?| UNAUTHORIZED;

245 10 a| Learning points.p| 80 activities and actions for call center service excellenceh| [electronic resource] /c| Peter R. Garber.;

246 30 a| 80 activities and actions for call center service excellence;

246 3 a| Eighty activities and actions for call center service excellence;

260 a| Amherst, Mass. :b| HRD Press,;

300 a| vi, 106 p. :b| ill. ;c| 26 cm.;

440 0 a| Learning points series;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Call centersx| Management.=| ^A1236143;

650 0 a| Call centersx| Quality control.=| ^A816681;

650 0 a| Call centersx| Problems, exercises, etc.=| ^A816681;

655 0 a| Electronic books.=| ^A491897;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=135933&scope=site&custid=s5822723&authtype=ip,shib;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 5695780;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5695780-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 9/18/2021x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5695780-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 9/18/2021x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5695780-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 9/18/2021x| EBOOKz| JERESOURCE;

Learning points. / Peter R. Garber.

Author/creator	Garber, Peter R.
Format	Electronic
Publication Info	Amherst, Mass. : HRD Press,
Description	vi, 106 p. : ill. ; 26 cm.
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Call centers--Management. Call centers--Quality control. Call centers--Problems, exercises, etc.

Portion of title	80 activities and actions for call center service excellence
Variant title	Eighty activities and actions for call center service excellence
Series	Learning points series
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2005281284
ISBN	0874258073 (pbk.)

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Learning points. / Peter R. Garber.

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