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010 a| 95039972;

020 a| 0875844480;

035 a| (WaSeSS)ssj0000194738;

040 a| DLCc| DLCd| DLCd| WaSeSS;

049 a| EREEa| NEHH;

050 00 a| HF5415.5b| .R438 1996;

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100 1 a| Reichheld, Frederick F.=| ^A375123;

245 14 a| The loyalty effecth| [electronic resource] :b| the hidden force behind growth, profits, and lasting value /c| Frederick F. Reichheld with Thomas Teal.;

260 a| Boston, Mass. :b| Harvard Business School Press,;

300 a| xii, 323 p. :b| ill. ;c| 24 cm.;

504 a| Includes bibliographical references (p. 311-314) and index.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Customer relations.=| ^A61341;

650 0 a| Consumer satisfaction.=| ^A3793;

650 0 a| Job satisfaction.=| ^A4085;

650 0 a| Labor productivity.=| ^A6413;

650 0 a| Loyalty.=| ^A122735;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Teal, Thomas,d| 1937-=| ^A375124;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=7253&scope=site&custid=s5822723&authtype=ip,shib;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 5696989;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5696989-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 9/19/2021x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5696989-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 9/19/2021x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5696989-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 9/19/2021x| EBOOKz| JERESOURCE;

The loyalty effect the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.

Author/creator	Reichheld, Frederick F.
Other author	Teal, Thomas, 1937-
Format	Electronic
Publication Info	Boston, Mass. : Harvard Business School Press,
Description	xii, 323 p. : ill. ; 24 cm.
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Customer relations. Consumer satisfaction. Job satisfaction. Labor productivity. Loyalty.

Bibliography note	Includes bibliographical references (p. 311-314) and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	95039972
ISBN	0875844480

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The loyalty effect the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.

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