Tools

LEADER 01759cam 2200409 a 4500

001 ssj0000219698;

003 WaSeSS;

005 20250212121027.0;

006 m d ;

007 cr n ;

008 050314s2005 nyu s 000 0 eng d;

010 a| 2005297103;

020 a| 007144453X (pbk.);

035 a| (WaSeSS)ssj0000219698;

042 a| lccopycat;

049 a| EREEa| NEHH;

050 00 a| HF5415.5b| .B32 2005;

100 1 a| Bacal, Robert.=| ^A870937;

245 10 a| Perfect phrases for customer serviceh| [electronic resource] :b| hundreds of tools, techniques, and scripts for handling any situation /c| Robert Bacal.;

260 a| New York :b| McGraw-Hill,;

300 a| xv, 222 p. ;c| 21 cm.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Customer services.=| ^A364728;

650 0 a| Customer servicesv| Terminology.=| ^A364728;

655 0 a| Electronic books.=| ^A491897;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=135398&scope=site&custid=s5822723&authtype=ip,shib;

947 a| (OCoLC)ocm57713278;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 5703845;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5703845-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 9/19/2021x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5703845-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 9/19/2021x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5703845-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 9/19/2021x| EBOOKz| JERESOURCE;

Perfect phrases for customer service hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal.

Author/creator	Bacal, Robert
Format	Electronic
Publication Info	New York : McGraw-Hill,
Description	xv, 222 p. ; 21 cm.
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Customer services. Customer services--Terminology.

Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2005297103
ISBN	007144453X (pbk.)

Availability

Library	Location	Call Number	Status	Item Actions
	Electronic Resources	Access Content Online	✔ Available

Perfect phrases for customer service hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal.

Click here for more information about this title

Availability