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100 1 a| Zemke, Ron.=| ^A133295;

245 10 a| Service magich| [electronic resource] :b| the art of amazing your customers /c| Ron Zemke and Chip Bell.;

260 a| [Chicago] :b| Dearborn Trade Pub.,;

300 a| xiii, 248 p. :b| ill. ;c| 23 cm.;

504 a| Includes bibliographical references (p. 229-232) and index.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Customer servicesz| United States.=| ^A364288;

650 0 a| Consumer satisfactionz| United States.=| ^A991092;

650 0 a| Customer loyaltyz| United States.=| ^A477211;

650 0 a| Service industriesx| Customer servicesz| United States.=| ^A75065;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Bell, Chip R.=| ^A118177;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=91085&scope=site&custid=s5822723&authtype=ip,shib;

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596 a| 1 3 4;

998 a| 5710639;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5710639-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 9/20/2021x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5710639-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 9/20/2021x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5710639-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 9/20/2021x| EBOOKz| JERESOURCE;

Service magic the art of amazing your customers / Ron Zemke and Chip Bell.

Author/creator	Zemke, Ron
Other author	Bell, Chip R.
Format	Electronic
Publication Info	[Chicago] : Dearborn Trade Pub.,
Description	xiii, 248 p. : ill. ; 23 cm.
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Customer services--United States. Consumer satisfaction--United States. Customer loyalty--United States. Service industries--Customer services. --United States.

Bibliography note	Includes bibliographical references (p. 229-232) and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2003001187
ISBN	0793164672

Service magic the art of amazing your customers / Ron Zemke and Chip Bell.

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