Sustaining Knock Your Socks off Service
| Author/creator | Zemke, Ron Author |
| Other author | Connellan, Thomas K. 1942- Author |
| Other author | Bell, Les Author |
| Format | Electronic |
| Publication Info | New York : Amacom |
| Description | 150 p. ill 09.000 x 06.000 in. |
| Supplemental Content | Full text available from eBooks on EBSCOhost |
| Subjects |
| Series | Knock Your Socks Off Ser. |
| Summary | Annotation Ron Zemke shook up the service industry with his two bestselling books on delivering and managing "knock your socks off" service. Now, he and Tom Connellan, a leading authority on the behavioral aspects of service quality, describe the powerful strategies that companies need to know to hang on to the efforts they started in the "gold rush" toward service quality. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 93001271 |
| ISBN | 9780814478240 |
| ISBN | 0814478247 (Trade Paper) Active Record |
| Standard identifier# | 9780814478240 |
| Stock number | 00001432 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | Access Content Online | ✔ Available |