Tools

LEADER 04492cam 2200601 i 4500

001 on1338165763;

003 OCoLC;

005 20230425160639.0;

008 220727t20232023ilua b 001 0 eng ;

010 a| 2022036082;

015 a| GBC2L80632| bnb;

016 7 a| 0208309902| Uk;

020 a| 9780838937334q| (paperback);

020 a| 0838937330q| (paperback);

020 z| 9780838936450q| (epub);

020 z| 9780838936443q| (pdf);

029 1 a| UKMGBb| 020830990;

035 a| (Sirsi) o1338165763;

035 a| (OCoLC)1338165763;

042 a| pcc;

049 a| EREE;

050 00 a| Z711b| .C355 2023;

082 00 a| 025.5/22| 23;

100 1 a| Cassell, Kay Anne| author.=| ^A221837;

245 10 a| Reference and information services :b| an introduction /c| Kay Ann Cassell & Uma Hiremath.;

250 a| Fifth edition.;

264 1 a| Chicago :b| ALA Neal-Schuman,c| 2023.;

300 a| xiii, 522 pages :b| illustrations (black and white) ;c| 26 cm;

336 a| textb| txt2| rdacontent;

337 a| unmediatedb| n2| rdamedia;

338 a| volumeb| nc2| rdacarrier;

504 a| Includes bibliographical references and indexes.;

505 0 a| Part I. Fundamental concepts -- Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Part II. Introduction to major reference sources -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything -- encyclopedias -- Answering questions that require handy facts -- ready reference sources -- Answering questions about words -- dictionaries, concordances, and manuals -- Answering questions about current events, issues and research topics -- databases (and indexes) -- Answering questions about law and business -- special guidelines and sources -- Answering questions about health -- special guidelines and sources / Emily Vardell -- Answering questions about geography, countries, and travel -- atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people -- biographical information sources -- Answering questions about government and related issues -- government information sources -- Part III. When and how to use the internet as a reference tool -- Readers' advisory services / Maria Fesz and Cindy Orr -- Reference services for children and young adults / Melissa Gross -- Information literacy in the reference department -- Part IV. Developing and managing reference collections and services -- Selecting and evaluating reference material -- Managing reference departments -- Assessing and improving reference services -- Ethics in reference / Diana Floegel -- Reference 2.0 -- The future of information services -- Appendix A. RUSA outstanding reference sources 2012-2022 -- Appendix B. RUSA definition of reference.;

520 a| "The fifth edition of Reference and Information Services: An Introduction is consciously aimed at arming the reference librarian with the skills, expertise, and mindset needed to keep up with changing resources and best practices"--c| Provided by publisher.;

650 0 a| Reference services (Libraries)=| ^A15988;

650 0 a| Electronic reference services (Libraries)=| ^A493463;

650 0 a| Reference booksv| Bibliography.=| ^A463652;

650 0 a| Electronic reference sourcesv| Directories.=| ^A851263;

650 7 a| Electronic reference services (Libraries)2| fast0| (OCoLC)fst00907454;

650 7 a| Electronic reference sources.2| fast0| (OCoLC)fst00907457;

650 7 a| Reference books.2| fast0| (OCoLC)fst01092370;

650 7 a| Reference services (Libraries)2| fast0| (OCoLC)fst01092439;

655 7 a| Bibliographies.2| fast0| (OCoLC)fst01919895;

655 7 a| Directories.2| fast0| (OCoLC)fst01423796;

700 1 a| Hiremath, Umae| author.=| ^A999222;

949 a| Z711 .C355 2023h| JOYNER48o| jssbi| 30372014730607;

994 a| C0b| ERE;

596 a| 1;

998 a| 5945892;

999 a| Z711 .C355 2023w| LCc| 1i| 30372014730607d| 6/30/2025e| 1/3/2025f| 6/13/2025g| 1l| JGESm| JOYNERn| 9r| Ys| Yt| JGESBKu| 2/7/2023x| BOOKz| JSTACKS;

Reference and information services : an introduction / Kay Ann Cassell & Uma Hiremath.

Author/creator	Cassell, Kay Ann author.
Other author	Hiremath, Uma author.
Format	Book
Edition	Fifth edition.
Publication	Chicago : ALA Neal-Schuman, 2023.
Copyright Date	©2023
Description	xiii, 522 pages : illustrations (black and white) ; 26 cm
Subjects	Reference services (Libraries) Electronic reference services (Libraries) Reference books--Bibliography. Electronic reference sources--Directories.

Contents	Part I. Fundamental concepts -- Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Part II. Introduction to major reference sources -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything -- encyclopedias -- Answering questions that require handy facts -- ready reference sources -- Answering questions about words -- dictionaries, concordances, and manuals -- Answering questions about current events, issues and research topics -- databases (and indexes) -- Answering questions about law and business -- special guidelines and sources -- Answering questions about health -- special guidelines and sources / Emily Vardell -- Answering questions about geography, countries, and travel -- atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people -- biographical information sources -- Answering questions about government and related issues -- government information sources -- Part III. When and how to use the internet as a reference tool -- Readers' advisory services / Maria Fesz and Cindy Orr -- Reference services for children and young adults / Melissa Gross -- Information literacy in the reference department -- Part IV. Developing and managing reference collections and services -- Selecting and evaluating reference material -- Managing reference departments -- Assessing and improving reference services -- Ethics in reference / Diana Floegel -- Reference 2.0 -- The future of information services -- Appendix A. RUSA outstanding reference sources 2012-2022 -- Appendix B. RUSA definition of reference.
Abstract	"The fifth edition of Reference and Information Services: An Introduction is consciously aimed at arming the reference librarian with the skills, expertise, and mindset needed to keep up with changing resources and best practices"-- Provided by publisher.
Bibliography note	Includes bibliographical references and indexes.
Issued in other form	Online version: Cassell, Kay Ann. Reference and information services. Fifth edition Chicago : ALA Neal-Schuman, 2023 9780838936450
Genre/form	Bibliographies.
Genre/form	Directories.
LCCN	2022036082
ISBN	9780838937334 (paperback)
ISBN	0838937330 (paperback)
ISBN	(epub)
ISBN	(pdf)

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Joyner	General Stacks	Z711 .C355 2023	✔ Available	Place Hold

Reference and information services : an introduction / Kay Ann Cassell & Uma Hiremath.

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