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008 150430s2015 caua sb 001 0 eng d;

010 a| 2015016144;

020 a| 9781626565845 (hardcover);

035 a| (WaSeSS)ssj0001521397;

042 a| pcc;

049 a| EREEa| NEHH;

050 00 a| HF5415.5b| .H474 2015;

082 00 a| 658.4/0922| 23;

100 1 a| Heskett, James L.=| ^A167426;

245 10 a| What great service leaders know and doh| [electronic resource] :b| creating breakthroughs in service firms /c| James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.;

250 a| First edition.;

260 a| Oakland, CA :b| Berrett-Koehler Publishers, Inc.,c| [2015];

300 a| viii, 275 pages :b| illustrations ;c| 24 cm;

504 a| Includes bibliographical references (pages 247-258) and index.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Customer services.=| ^A364728;

650 0 a| Service industriesx| Management.=| ^A38202;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Sasser, W. Earl.=| ^A554834;

700 1 a| Schlesinger, Leonard A.=| ^A141065;

856 40 z| Full text available from Ebook Central - Academic Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=2055207;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 5952107;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5952107-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 1/13/2023x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5952107-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 1/13/2023x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 5952107-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 1/13/2023x| EBOOKz| JERESOURCE;

What great service leaders know and do creating breakthroughs in service firms / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.

Author/creator	Heskett, James L.
Other author	Sasser, W. Earl.
Other author	Schlesinger, Leonard A.
Format	Electronic
Edition	First edition.
Publication Info	Oakland, CA : Berrett-Koehler Publishers, Inc., [2015]
Description	viii, 275 pages : illustrations ; 24 cm
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subjects	Customer services. Service industries--Management.

Bibliography note	Includes bibliographical references (pages 247-258) and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2015016144
ISBN	9781626565845 (hardcover)

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	Electronic Resources	Access Content Online	✔ Available

What great service leaders know and do creating breakthroughs in service firms / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.

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