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005 20141212121801.0;

008 950914s1996 maua b 001 0 eng ;

010 a| 95039972;

020 a| 0875844480;

035 a| (Sirsi) o33160989;

035 a| (OCoLC)33160989;

040 a| DLCc| DLCd| EREd| UtOrBLW;

049 a| EREE;

050 00 a| HF5415.5b| .R438 1996;

082 00 a| 658.42| 20;

092 a| 658.4b| R27L;

100 1 a| Reichheld, Frederick F.=| ^A375123;

245 14 a| The loyalty effect :b| the hidden force behind growth, profits, and lasting value /c| Frederick F. Reichheld with Thomas Teal.;

300 a| xii, 323 pages :b| illustrations ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 311-314) and index.;

650 0 a| Customer relations.=| ^A61341;

650 0 a| Consumer satisfaction.=| ^A3793;

650 0 a| Job satisfaction.=| ^A4085;

650 0 a| Labor productivity.=| ^A6413;

650 0 a| Loyalty.=| ^A122735;

700 1 a| Teal, Thomas,d| 1937-=| ^A375124;

590 a| Little-301524--305131007314S;

596 a| 1 2;

998 a| 596522;

999 a| HF5415.5 .R438 1996w| LCc| 1i| 30372009440311d| 10/31/2012e| 4/3/2012f| 7/25/2012g| 2l| JGESm| JOYNERn| 5r| Ys| Yt| JGESBKu| 6/17/1996x| BOOKz| JSTACKSo| .STAFF. 0;

The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.

Author/creator	Reichheld, Frederick F.
Other author	Teal, Thomas, 1937-
Format	Book
Publication Info	Boston, Mass. : Harvard Business School Press, ©1996.
Description	xii, 323 pages : illustrations ; 24 cm
Subjects	Customer relations. Consumer satisfaction. Job satisfaction. Labor productivity. Loyalty.

Local note	Little-301524--305131007314S
Bibliography note	Includes bibliographical references (p. 311-314) and index.
LCCN	95039972
ISBN	0875844480

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5 .R438 1996	✔ Available	Place Hold

The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.

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