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010 a| 2022036082;

020 a| 9780838937334q| (paperback);

020 z| 9780838936450q| (epub);

020 z| 9780838936443q| (pdf);

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100 1 a| Cassell, Kay Ann.=| ^A221837;

245 10 a| Reference and information servicesh| [electronic resource] :b| an introduction /c| Kay Ann Cassell, Uma Hiremath.;

250 a| Fifth edition.;

260 a| Chicago :b| ALA Neal-Schuman,c| 2023.;

263 a| 2212;

300 a| pages cm;

504 a| Includes bibliographical references and indexes.;

505 0 a| Part I. Fundamental concepts -- Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Part II. Introduction to major reference sources -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything--encyclopedias -- Answering questions that require handy facts--ready reference sources -- Answering questions about words--dictionaries, concordances, and manuals -- Answering questions about current events, issues and research topics--databases (and indexes) -- Answering questions about law and business--special guidelines and sources -- Answering questions about health--special guidelines and sources / Emily Vardell -- Answering questions about geography, countries, and travel--atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people--biographical information sources -- Answering questions about government and related issues--government information sources -- Part III. When and how to use the internet as a reference tool -- Readers' advisory services / Maria Fesz and Cindy Orr -- Reference services for children and young adults / Melissa Gross -- Information literacy in the reference department -- Part IV. Developing and managing reference collections and services -- Selecting and evaluating reference material -- Managing reference departments -- Assessing and improving reference services -- Ethics in reference / Diana Floegel -- Reference 2.0 -- The future of information services -- Appendix A. RUSA outstanding reference sources 2012-2022 -- Appendix B. RUSA definition of reference.;

506 a| Available only to authorized users.;

520 a| "The fifth edition of Reference and Information Services: An Introduction is consciously aimed at arming the reference librarian with the skills, expertise, and mindset needed to keep up with changing resources and best practices"--c| Provided by publisher.;

538 a| Mode of access: World Wide Web;

650 0 a| Reference services (Libraries)=| ^A15988;

650 0 a| Electronic reference services (Libraries)=| ^A493463;

650 0 a| Reference booksv| Bibliography.=| ^A463652;

650 0 a| Electronic reference sourcesv| Directories.=| ^A851263;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Hiremath, Uma.=| ^A999222;

856 40 z| Full text available from eBooks on EBSCOhostu| https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3661671&scope=site&custid=s5822723&authtype=ip,shib;

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Reference and information services an introduction / Kay Ann Cassell, Uma Hiremath.

Author/creator	Cassell, Kay Ann
Other author	Hiremath, Uma.
Format	Electronic
Edition	Fifth edition.
Publication Info	Chicago : ALA Neal-Schuman, 2023.
Description	pages cm
Supplemental Content	Full text available from eBooks on EBSCOhost
Subjects	Reference services (Libraries) Electronic reference services (Libraries) Reference books--Bibliography. Electronic reference sources--Directories.

Contents	Part I. Fundamental concepts -- Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Part II. Introduction to major reference sources -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything--encyclopedias -- Answering questions that require handy facts--ready reference sources -- Answering questions about words--dictionaries, concordances, and manuals -- Answering questions about current events, issues and research topics--databases (and indexes) -- Answering questions about law and business--special guidelines and sources -- Answering questions about health--special guidelines and sources / Emily Vardell -- Answering questions about geography, countries, and travel--atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people--biographical information sources -- Answering questions about government and related issues--government information sources -- Part III. When and how to use the internet as a reference tool -- Readers' advisory services / Maria Fesz and Cindy Orr -- Reference services for children and young adults / Melissa Gross -- Information literacy in the reference department -- Part IV. Developing and managing reference collections and services -- Selecting and evaluating reference material -- Managing reference departments -- Assessing and improving reference services -- Ethics in reference / Diana Floegel -- Reference 2.0 -- The future of information services -- Appendix A. RUSA outstanding reference sources 2012-2022 -- Appendix B. RUSA definition of reference.
Abstract	"The fifth edition of Reference and Information Services: An Introduction is consciously aimed at arming the reference librarian with the skills, expertise, and mindset needed to keep up with changing resources and best practices"-- Provided by publisher.
Bibliography note	Includes bibliographical references and indexes.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2022036082
ISBN	9780838937334 (paperback)
ISBN	(epub)
ISBN	(pdf)

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Reference and information services an introduction / Kay Ann Cassell, Uma Hiremath.

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