Providing customer-oriented services in academic libraries / edited by Chris Pinder and Maxine Melling.
| Other author | Pinder, Chris. |
| Other author | Melling, Maxine. |
| Format | Book |
| Publication Info | London : Library Association, 1996. |
| Description | xviii, 187 pages ; 24 cm |
| Subjects |
| Contents | Customers and academic library services : an overview / Chris Pinder -- Defining the customer's requirements for quality / Maxine Melling -- Promoting the library service / Gavin Rea -- User empowerment : striking back for the customers of academic libraries / Philip Payne -- Organizing libraries for customers / Robert Bluck -- The IT literate user / Janet Peters -- Staff training : developing a customer care culture / Kristina Theis -- Investing for a future : client-focused Australian academic libraries in the 1990s / Alan Bundy -- The way ahead / Beryl Morris. |
| General note | "Published in association with SCONUL, the Standing Conference of National and University Libraries." |
| Bibliography note | Includes bibliographical references and index. |
| ISBN | 1856042049 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | Z675.U5 P76 1996 | ✔ Available | Place Hold |