Providing customer-oriented services in academic libraries / edited by Chris Pinder and Maxine Melling.

Other author Pinder, Chris.
Other author Melling, Maxine.
Format Book
Publication InfoLondon : Library Association, 1996.
Descriptionxviii, 187 pages ; 24 cm
Subjects
Academic libraries--Great Britain. --Aims and objectives.
Public services (Libraries)--Great Britain.

Contents Customers and academic library services : an overview / Chris Pinder -- Defining the customer's requirements for quality / Maxine Melling -- Promoting the library service / Gavin Rea -- User empowerment : striking back for the customers of academic libraries / Philip Payne -- Organizing libraries for customers / Robert Bluck -- The IT literate user / Janet Peters -- Staff training : developing a customer care culture / Kristina Theis -- Investing for a future : client-focused Australian academic libraries in the 1990s / Alan Bundy -- The way ahead / Beryl Morris.
General note"Published in association with SCONUL, the Standing Conference of National and University Libraries."
Bibliography noteIncludes bibliographical references and index.
ISBN1856042049