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001 ocm36417811;

003 OCoLC;

005 20141212125216.0;

008 970213s1997 ctua b 001 0 eng ;

010 a| 97005886;

020 a| 1567200761 (alk. paper);

035 a| (Sirsi) o36417811;

035 a| (OCoLC)36417811;

040 a| DLCc| DLCd| EREd| UtOrBLW;

049 a| EREE;

050 00 a| HF5415.335b| .L69 1997;

082 00 a| 658.8/122| 21;

100 1 a| Lowenstein, Michael W.,d| 1942-=| ^A395933;

245 14 a| The customer loyalty pyramid /c| Michael W. Lowenstein.;

260 a| Westport, Conn :b| Quorum,c| 1997.;

300 a| xxiii, 255 pages :b| illustrations ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. [239]-244) and index.;

650 0 a| Consumer satisfaction.=| ^A3793;

650 0 a| Customer relations.=| ^A61341;

596 a| 1;

998 a| 628230;

999 a| HF5415.335 .L69 1997w| LCc| 1i| 30372010007554d| 5/6/2009e| 8/14/2003f| 3/27/2009g| 1l| JGESm| JOYNERn| 2r| Ys| Yt| JGESBKu| 3/30/1998x| BOOKz| JSTACKSo| .STAFF. 0;

The customer loyalty pyramid / Michael W. Lowenstein.

Author/creator	Lowenstein, Michael W., 1942-
Format	Book
Publication Info	Westport, Conn : Quorum, 1997.
Description	xxiii, 255 pages : illustrations ; 24 cm
Subjects	Consumer satisfaction. Customer relations.

Bibliography note	Includes bibliographical references (p. [239]-244) and index.
LCCN	97005886
ISBN	1567200761 (alk. paper)

The customer loyalty pyramid / Michael W. Lowenstein.

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