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001 ocm00979363;

005 20141212125834.0;

008 740708s1974 nyua b 001 0 eng ;

010 a| 74013206;

020 a| 0442217544;

035 a| (Sirsi) o00979363;

035 a| (OCoLC)979363;

040 a| DLCc| DLCd| EREd| UtOrBLW;

049 a| ERE*;

050 00 a| HF5415.5b| .C76;

082 0 a| 658.8/12;

100 1 a| Cron, Rodney L.,d| 1922-=| ^A61340;

245 10 a| Assuring customer satisfaction ;b| a guide for business and industry /c| [by] Rodney L. Cron.;

260 a| New York :b| Van Nostrand Reinhold Co.,c| [1974];

300 a| xii, 364 pages :b| illustrations ;c| 23 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references.;

650 0 a| Customer relations.=| ^A61341;

650 0 a| Consumer complaints.=| ^A61342;

650 0 a| Consumer protection.=| ^A61343;

919 a| BOOK;

596 a| 1;

998 a| 63415;

999 a| HF5415.5 .C76w| LCc| 1i| 310372000700470d| 5/6/2009e| 12/9/2003f| 3/27/2009g| 1l| JGESm| JOYNERn| 5r| Ys| Yt| JGESBKu| 3/5/1986x| BOOKz| JSTACKSo| .STAFF. 0o| .STAFF. Copy Statement : c.1;

Assuring customer satisfaction ; a guide for business and industry / [by] Rodney L. Cron.

Author/creator	Cron, Rodney L., 1922-
Format	Book
Publication Info	New York : Van Nostrand Reinhold Co., [1974]
Description	xii, 364 pages : illustrations ; 23 cm
Subjects	Customer relations. Consumer complaints. Consumer protection.

Bibliography note	Includes bibliographical references.
LCCN	74013206
ISBN	0442217544

Assuring customer satisfaction ; a guide for business and industry / [by] Rodney L. Cron.

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