Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA / edited by Fred Wiersema.

Other author Wiersema, Frederik D. (Frederik Derk)
Format Book
Edition1st ed.
Publication InfoNew York, N.Y. : HarperBusiness, ©1998.
Descriptionxix, 234 pages ; 24 cm.
Electronic LocationTable of contents
Subjects
Customer services--Case studies.

SeriesBusinessMasters
BusinessMasters. ^A404426
General noteIncludes index.
LCCN 98024870
ISBN0887307728

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks HF5415.5 .C844 1998 ✔ Available Place Hold