Borders in service enactments of nationhood in transnational call centres / edited by Kiran Mirchandani and Winifred R. Poster.
| Other author | Mirchandani, Kiran, 1968- |
| Other author | Poster, Winifred. |
| Format | Electronic |
| Publication Info | Toronto ; Buffalo ; London : University of Toronto Press, [2016] |
| Description | x, 278 pages ; 23 cm |
| Supplemental Content | Full text available from Ebook Central - Academic Complete |
| Subjects |
| Abstract | "Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India, this collection explores the experiences of call centre workers in many of the newly emerging hubs of transnational service work."-- Provided by publisher. |
| Abstract | "In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work."-- Provided by publisher. |
| Bibliography note | Includes bibliographical references. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2016498095 |
| ISBN | 9781487500801 (cloth) |
| ISBN | 1487500807 (cloth) |
| ISBN | 9781487520595 (paper) |
| ISBN | 148752059X (paper) |