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LEADER 01178cam 2200337Ia 4500

001 ocm40462055;

003 OCoLC;

005 20141212131104.0;

008 981209s1997 nyu 000 0 eng d;

020 a| 0471287067;

035 a| (Sirsi) o40462055;

035 a| (OCoLC)40462055;

040 a| LSBc| LSBd| EREd| UtOrBLW;

049 a| EREE;

090 a| HF5415.335b| .H45 1997b;

100 1 a| Heil, Gary,d| 1950-=| ^A409671;

245 10 a| One size fits one :b| building relationships one customer and one employee at a time /c| Gary Heil, Tom Parker, Deborah C. Stephens.;

246 3 a| 1 size fits 1;

300 a| xii, 292 pages ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

500 a| Includes index.;

650 0 a| Consumer satisfaction.=| ^A3793;

650 0 a| Customer relations.=| ^A61341;

700 1 a| Parker, Tom,d| 1950-=| ^A409672;

700 1 a| Stephens, Deborah C.q| (Deborah Collins)=| ^A683133;

596 a| 1;

998 a| 645573;

999 a| HF5415.335 .H45 1997Bw| LCc| 1i| 30372010131792d| 5/6/2009f| 3/27/2009g| 1l| JGESm| JOYNERr| Ys| Yt| JGESBKu| 3/5/1999x| BOOKz| JSTACKSo| .STAFF. 0;

One size fits one : building relationships one customer and one employee at a time / Gary Heil, Tom Parker, Deborah C. Stephens.

Author/creator	Heil, Gary, 1950-
Other author	Parker, Tom, 1950-
Other author	Stephens, Deborah C. (Deborah Collins)
Format	Book
Publication Info	New York : Wiley, ©1997.
Description	xii, 292 pages ; 24 cm
Subjects	Consumer satisfaction. Customer relations.

Variant title	1 size fits 1
General note	Includes index.
ISBN	0471287067

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.335 .H45 1997B	✔ Available	Place Hold

One size fits one : building relationships one customer and one employee at a time / Gary Heil, Tom Parker, Deborah C. Stephens.

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