The Routledge handbook of service research insights and ideas / edited by Eileen Bridges and Kendra Fowler.
| Other author | Bridges, Eileen. |
| Other author | Fowler, Kendra. |
| Format | Electronic |
| Publication Info | London ; New York : Routledge/Taylor & Francis Group, 2020. |
| Description | 1 online resource |
| Supplemental Content | Full text available from Taylor & Francis eBooks |
| Supplemental Content | Full text available from Ebook Central - Academic Complete |
| Subjects |
| Series | Routledge handbooks |
| Abstract | "The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world's leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications by drawing together material from different functional areas, including marketing, human resource management, and service process design and operations. These topics are important in helping readers become knowledgeable about how different functional areas interact to create a successful customer experience. This book is ideal as a first port of call for postgraduate students desiring to get up to speed quickly in the services discipline. It is also a must-read for academics new to services who want to access cutting-edge research"-- Provided by publisher. |
| Bibliography note | Includes bibliographical references and index. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Source of description | Description based on print version record and CIP data provided by publisher. |
| Issued in other form | Print version: Routledge handbook of service research insights and ideas New York : London ; Routledge/Taylor & Francis Group, 2020 9780815372530 |
| Genre/form | Electronic books. |
| LCCN | 2019037492 |
| ISBN | 9781351245234 (ebook) |
| ISBN | 1351245236 (ebook) |
| ISBN | (hardback) |
| ISBN | (hardcover) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Electronic Resources | ✔ Available |