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001 ocm39042968;

003 OCoLC;

005 20141212131731.0;

008 980421s1998 nyua b 001 0 eng ;

010 a| 98023944;

015 a| GB98-55250;

019 a| 39605345;

020 a| 0471291889 (cloth : alk. paper);

035 a| (Sirsi) o39042968;

035 a| (OCoLC)39042968;

049 a| EREE;

050 00 a| HF5415.5b| .W443 1998;

082 00 a| 658.8/122| 21;

100 1 a| Weinzimer, Philip.=| ^A405816;

245 10 a| Getting it right! :b| creating customer value for market leadership /c| Philip Weinzimer.;

300 a| xxvii, 340 pages :b| illustrations ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 329-332) and index.;

650 0 a| Customer servicesx| Management.=| ^A366627;

650 0 a| Consumer satisfaction.=| ^A3793;

650 0 a| Market share.=| ^A411857;

994 a| E0b| ERE;

596 a| 1;

998 a| 651254;

999 a| HF5415.5 .W443 1998w| LCc| 1i| 30372010286794d| 5/5/2011e| 4/23/2011f| 3/27/2009g| 1l| JGESm| JOYNERn| 1r| Ys| Yt| JGESBKu| 6/30/1999x| BOOKz| JSTACKSo| .STAFF. 0;

Getting it right! : creating customer value for market leadership / Philip Weinzimer.

Author/creator	Weinzimer, Philip
Format	Book
Publication Info	New York : Wiley, ©1998.
Description	xxvii, 340 pages : illustrations ; 24 cm
Subjects	Customer services--Management. Consumer satisfaction. Market share.

Bibliography note	Includes bibliographical references (p. 329-332) and index.
LCCN	98023944
ISBN	0471291889 (cloth : alk. paper)

Getting it right! : creating customer value for market leadership / Philip Weinzimer.

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