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008 140306t20142014ilua sb 000 0 eng d;

010 a| 2014009162;

020 a| 9781567936421 (alk. paper);

020 a| 1567936423 (alk. paper);

035 a| (WaSeSS)ssj0001335615;

042 a| pcc;

049 a| EREEa| NEHH;

050 00 a| R727.3b| .M385 2014;

082 00 a| 610.69/62| 23;

100 1 a| Mayer, Thom A.=| ^A923584;

245 10 a| Leadership for great customer serviceh| [electronic resource] :b| satisfied employees, satisfied patients /c| Thom A. Mayer and Robert J. Cates.;

250 a| Second edition.;

260 a| Chicago, Illinois :b| Health Administration Press,c| [2014];

300 a| xix, 236 pages :b| illustrations ;c| 26 cm.;

490 0 a| ACHE management series;

504 a| Includes bibliographical references.;

506 a| Available only to authorized users.;

538 a| Mode of access: World Wide Web;

650 0 a| Patient satisfaction.=| ^A253408;

650 0 a| Medical personnel and patient.=| ^A13186;

650 0 a| Medical carex| Quality control.=| ^A7828;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Cates, Robert J.?| UNAUTHORIZED;

856 40 z| Full text available from Ebook Central - Public Library Completeu| https://ebookcentral.proquest.com/lib/eastcarolina/detail.action?docID=3301791;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 6573043;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6573043-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 5/13/2025x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6573043-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 5/13/2025x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6573043-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 5/13/2025x| EBOOKz| JERESOURCE;

Leadership for great customer service satisfied employees, satisfied patients / Thom A. Mayer and Robert J. Cates.

Author/creator	Mayer, Thom A.
Other author	Cates, Robert J.
Format	Electronic
Edition	Second edition.
Publication Info	Chicago, Illinois : Health Administration Press, [2014]
Description	xix, 236 pages : illustrations ; 26 cm.
Supplemental Content	Full text available from Ebook Central - Public Library Complete
Subjects	Patient satisfaction. Medical personnel and patient. Medical care--Quality control.

Series	ACHE management series
Bibliography note	Includes bibliographical references.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2014009162
ISBN	9781567936421 (alk. paper)
ISBN	1567936423 (alk. paper)

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Leadership for great customer service satisfied employees, satisfied patients / Thom A. Mayer and Robert J. Cates.

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