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010 a| 2012464869;

015 a| GBA7797732| bnb;

016 7 a| 0140521552| Uk;

020 a| 9781843343578 (pbk.);

020 a| 1843343576 (pbk.);

020 a| 9781843343585 (hbk.);

020 a| 1843343584 (hbk.);

035 a| (WaSeSS)ssj0000747213;

042 a| ukblcatcopya| lccopycat;

049 a| EREEa| NEHH;

050 00 a| Z711.45b| .B75 2009;

082 04 a| 025.5202854692| 22;

100 1 a| Bridgewater, Rachel.?| UNAUTHORIZED;

245 10 a| Instant messaging referenceh| [electronic resource] :b| a practical guide /c| Rachel Bridgewater and Meryl B. Cole.;

260 a| Oxford :b| Chandos Pub.,;

300 a| xviii, 213 p. :b| ill. ;c| 24 cm.;

490 1 a| Chandos information professional series;

504 a| Includes bibliographical references (p. 201-206) and index.;

505 0 a| Introduction -- Virtual reference: and overview and brief history -- IM basics -- Basic IM references - set-up and use -- Conducting the IM reference interview -- Managing patron expectations and staff attitudes -- Evaluating/updating service -- Taking your service to the next level: widgets, enterprise IM and collaborative IM -- Issues with IM reference -- Promoting your IM reference service.;

506 a| Available only to authorized users.;

520 a| Virtual reference is a vital component in twenty-first century reference service, and the time for debate over its virtues and necessity has passed. This book focuses on practical implementation of instant messaging (IM) as one tool for delivering virtual reference service. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena.;

538 a| Mode of access: World Wide Web;

650 0 a| Instant messaging.=| ^A874608;

650 0 a| Electronic reference services (Libraries)=| ^A493463;

650 0 a| Libraries and the Internet.=| ^A561217;

650 0 a| Social media.=| ^A770054;

655 0 a| Electronic books.=| ^A491897;

700 1 a| Cole, Meryl B.?| UNAUTHORIZED;

830 0 a| Chandos information professional series.=| ^A573399;

856 40 z| Full text available from eBook - Social Sciences 2008u| https://go.openathens.net/redirector/ecu.edu?url=https%3A%2F%2Fwww.sciencedirect.com%2Fscience%2Fbook%2F9781843343578;

947 a| (OCoLC)ocn173720321;

949 a| CLICK ON WEB ADDRESSw| ASISh| JOYNER188;

949 a| CLICK ON WEB ADDRESSw| ASISh| HSL77;

949 a| CLICK ON WEB ADDRESSw| ASISh| JMUSIC60;

596 a| 1 3 4;

998 a| 6594454;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6594454-1001l| JNETm| JOYNERr| Ys| Yt| JNESSBKu| 7/18/2025x| EBOOKz| JERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6594454-2001l| HSLELECm| HSLr| Ys| Yt| HEBKu| 7/18/2025x| EBOOKz| HERESOURCE;

999 a| CLICK ON WEB ADDRESSw| ASISc| 1i| 6594454-3001l| MNETm| JMUSICr| Ys| Yt| MNESSBKu| 7/18/2025x| EBOOKz| JERESOURCE;

Instant messaging reference a practical guide / Rachel Bridgewater and Meryl B. Cole.

Author/creator	Bridgewater, Rachel
Other author	Cole, Meryl B.
Format	Electronic
Publication Info	Oxford : Chandos Pub.,
Description	xviii, 213 p. : ill. ; 24 cm.
Supplemental Content	Full text available from eBook - Social Sciences 2008
Subjects	Instant messaging. Electronic reference services (Libraries) Libraries and the Internet. Social media.

Series	Chandos information professional series Chandos information professional series. ^A573399
Contents	Introduction -- Virtual reference: and overview and brief history -- IM basics -- Basic IM references - set-up and use -- Conducting the IM reference interview -- Managing patron expectations and staff attitudes -- Evaluating/updating service -- Taking your service to the next level: widgets, enterprise IM and collaborative IM -- Issues with IM reference -- Promoting your IM reference service.
Abstract	Virtual reference is a vital component in twenty-first century reference service, and the time for debate over its virtues and necessity has passed. This book focuses on practical implementation of instant messaging (IM) as one tool for delivering virtual reference service. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena.
Bibliography note	Includes bibliographical references (p. 201-206) and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2012464869
ISBN	9781843343578 (pbk.)
ISBN	1843343576 (pbk.)
ISBN	9781843343585 (hbk.)
ISBN	1843343584 (hbk.)

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Instant messaging reference a practical guide / Rachel Bridgewater and Meryl B. Cole.

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