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LEADER 01651nam 2200397 a 4500

001 ocm38158949;

003 OCoLC;

005 20141212134614.0;

008 980106s1997 dcua b f000 0 eng d;

020 c| $4.00;

035 a| (Sirsi) o38158949;

035 a| (OCoLC)38158949;

043 a| n-us---;

049 a| ERE#;

074 a| 0556-C;

086 0 a| PRVP 42.2:C 96/4;

110 2 a| National Performance Review (U.S.)=| ^A364847;

245 10 a| Serving the American public :b| best practices in one-stop customer service : Federal Benchmarking Consortium Study Report /c| National Performance Review ; Al Gore, Vice President of the United States.;

246 30 a| Best practices in one-stop customer service;

246 30 a| Federal Benchmarking Consortium Study Report;

260 a| [Washington, D.C.?] :b| The Review :b| [Supt. of Docs., U.S. G.P.O., distributor],c| [1997];

300 a| i, 68 pages :b| illustrations ;c| 28 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

500 a| Shipping list no.: 98-0087-P.;

500 a| "November 1997.";

650 0 a| Consumer satisfactionz| United States.=| ^A991092;

650 0 a| Communication in industrial relationsz| United States.=| ^A135356;

650 0 a| Public relationsx| Information servicesz| United States.=| ^A182933;

650 0 a| Total quality management in governmentz| United States.=| ^A1114360;

700 1 a| Gore, Al,d| 1948-=| ^A284879;

596 a| 1;

998 a| 677261;

999 a| ASK AT REFERENCE DESKw| SUDOCc| 1i| MQ1284940d| 8/6/2007l| JDOSm| JOYNERr| Ys| Yt| JDOSBKu| 1/19/2000x| BOOKz| JFEDDOCSo| .STAFF. 0;

Serving the American public : best practices in one-stop customer service : Federal Benchmarking Consortium Study Report / National Performance Review ; Al Gore, Vice President of the United States.

Author/creator	National Performance Review (U.S.)
Other author	Gore, Al, 1948-
Format	Book
Publication Info	[Washington, D.C.?] : The Review : [Supt. of Docs., U.S. G.P.O., distributor], [1997]
Description	i, 68 pages : illustrations ; 28 cm
Subjects	Consumer satisfaction--United States. Communication in industrial relations--United States. Public relations--Information services. --United States. Total quality management in government--United States.

Portion of title	Best practices in one-stop customer service
Portion of title	Federal Benchmarking Consortium Study Report
General note	Shipping list no.: 98-0087-P.
General note	"November 1997."
GPO item number	0556-C
Govt. docs number	PRVP 42.2:C 96/4

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Library	Location	Call Number	Status	Item Actions
Joyner	Fed Docs Stacks	ASK AT REFERENCE DESK	✔ Available	Place Hold

Serving the American public : best practices in one-stop customer service : Federal Benchmarking Consortium Study Report / National Performance Review ; Al Gore, Vice President of the United States.

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