Dr. Deming : the American who taught the Japanese about quality / Rafael Aguayo.

Author/creator Aguayo, Rafael
Format Book
Edition1st Fireside ed.
Publication InfoNew York : Simon & Schuster, 1991.
Descriptionxiii, 289 pages : illustrations ; 22 cm
Subjects

Contents Management and quality -- Quality must come first -- What is quality -- Variation in management -- Stable systems -- Cooperation: suppliers and divisions -- Cooperation between management and workers -- Cooperation among competitors -- The need for transformation -- Focus and philosophy -- Inspection -- Attitudes toward suppliers -- Rebirth and renewal -- The importance of training -- Leadership -- Driving out fear -- Enhancing pride and joy in work -- Improvement and the minds of workers -- Basic transformation -- Competition -- Where are we.
General note"A Fireside book."
General noteReprint. Originally published: Secaucus, N.J. : Carol Pub. Group, 1990.
Bibliography noteIncludes bibliographical references (p. 275-279) and index.
LCCN 91012018
ISBN0671746219 (pbk.) :

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks TS156 .A35 1991 ✔ Available Place Hold