Dr. Deming : the American who taught the Japanese about quality / Rafael Aguayo.
| Author/creator | Aguayo, Rafael |
| Format | Book |
| Edition | 1st Fireside ed. |
| Publication Info | New York : Simon & Schuster, 1991. |
| Description | xiii, 289 pages : illustrations ; 22 cm |
| Subjects |
| Contents | Management and quality -- Quality must come first -- What is quality -- Variation in management -- Stable systems -- Cooperation: suppliers and divisions -- Cooperation between management and workers -- Cooperation among competitors -- The need for transformation -- Focus and philosophy -- Inspection -- Attitudes toward suppliers -- Rebirth and renewal -- The importance of training -- Leadership -- Driving out fear -- Enhancing pride and joy in work -- Improvement and the minds of workers -- Basic transformation -- Competition -- Where are we. |
| General note | "A Fireside book." |
| General note | Reprint. Originally published: Secaucus, N.J. : Carol Pub. Group, 1990. |
| Bibliography note | Includes bibliographical references (p. 275-279) and index. |
| LCCN | 91012018 |
| ISBN | 0671746219 (pbk.) : |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | TS156 .A35 1991 | ✔ Available | Place Hold |