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001 ocm38281627;

003 OCoLC;

005 20141212150750.0;

008 980122s1998 nyua b 001 0 eng ;

010 a| 98004730;

015 a| GB98-77671;

019 a| 40299690;

020 a| 0471028525 (acid-free paper);

035 a| (Sirsi) o38281627;

035 a| (OCoLC)38281627;

049 a| EREE;

050 00 a| TX911.3.Q34b| S33 1998;

082 00 a| 642/.5/07152| 21;

100 1 a| Scanlon, Nancy Loman.=| ^A157783;

245 10 a| Quality restaurant service guaranteed :b| a training outline /c| Nancy Loman Scanlon.;

300 a| xi, 212 pages :b| illustrations ;c| 25 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 199-200) and index.;

505 00 g| ch. 1.t| Quality service success stories --g| ch. 2.t| Keys to success --g| ch. 3.t| Quality service customer --g| ch. 4.t| Capturing market share --g| ch. 5.t| Successful service experience --g| ch. 6.t| Delivering quality service --g| ch. 7.t| Creating quality service --g| ch. 8.t| Guaranteeing quality service.;

650 0 a| Food servicex| Quality control.=| ^A8044;

650 0 a| Total quality management.=| ^A277509;

650 0 a| Restaurantsx| Employeesx| Training of.=| ^A671032;

994 a| E0b| ERE;

596 a| 1;

998 a| 799247;

999 a| TX911.3.Q34 S33 1998w| LCc| 1i| 30372011069280d| 6/25/2008e| 5/27/2008l| JGESm| JOYNERn| 4r| Ys| Yt| JGESBKu| 5/7/2001x| BOOKz| JSTACKSo| .STAFF. 0;

Quality restaurant service guaranteed : a training outline / Nancy Loman Scanlon.

Author/creator	Scanlon, Nancy Loman
Format	Book
Publication Info	New York : J. Wiley, ©1998.
Description	xi, 212 pages : illustrations ; 25 cm
Subjects	Food service--Quality control. Total quality management. Restaurants--Employees. --Training of.

Contents	ch. 1. Quality service success stories -- ch. 2. Keys to success -- ch. 3. Quality service customer -- ch. 4. Capturing market share -- ch. 5. Successful service experience -- ch. 6. Delivering quality service -- ch. 7. Creating quality service -- ch. 8. Guaranteeing quality service.
Bibliography note	Includes bibliographical references (p. 199-200) and index.
LCCN	98004730
ISBN	0471028525 (acid-free paper)

Quality restaurant service guaranteed : a training outline / Nancy Loman Scanlon.

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