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LEADER 01286cam 22003734a 4500

001 ocm46402012;

003 OCoLC;

005 20141212160632.0;

008 010306s2001 maua b 001 0 eng ;

010 a| 2001024195;

020 a| 1578512050 (alk. paper);

035 a| (Sirsi) o46402012;

035 a| (OCoLC)46402012;

040 a| DLCc| DLCd| YDXd| UtOrBLW;

042 a| pcc;

049 a| EREE;

050 00 a| HF5415.525b| .R45 2001;

082 00 a| 658.8/122| 21;

100 1 a| Reichheld, Frederick F.=| ^A375123;

245 10 a| Loyalty rules! :b| how today's leaders build lasting relationships /c| Frederick F. Reichheld.;

300 a| xiii, 213 pages :b| illustrations ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 199-202) and index.;

650 0 a| Customer loyalty.=| ^A477211;

650 0 a| Customer relations.=| ^A61341;

650 0 a| Employee loyalty.=| ^A360875;

650 0 a| Leadership.=| ^A473;

994 a| E0b| ERE;

596 a| 1;

998 a| 858970;

999 a| HF5415.525 .R45 2001w| LCc| 1i| 30372011607386d| 5/6/2009f| 3/27/2009g| 1l| JGESm| JOYNERp| $27.50r| Ys| Yt| JGESBKu| 11/13/2001x| BOOKz| JSTACKSo| .STAFF. 0;

Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld.

Author/creator	Reichheld, Frederick F.
Format	Book
Publication Info	Boston : Harvard Business School Press, ©2001.
Description	xiii, 213 pages : illustrations ; 24 cm
Subjects	Customer loyalty. Customer relations. Employee loyalty. Leadership.

Bibliography note	Includes bibliographical references (p. 199-202) and index.
LCCN	2001024195
ISBN	1578512050 (alk. paper)

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.525 .R45 2001	✔ Available	Place Hold

Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld.

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