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LEADER 01917cam 22005174a 4500

001 ocm47922840;

003 OCoLC;

005 20141212161234.0;

008 010827s2002 gw a b 001 0 eng ;

010 a| 2001045961;

020 a| 3540413774 (alk. paper);

035 a| (Sirsi) o47922840;

035 a| (OCoLC)47922840;

041 1 a| engh| ger;

042 a| pcc;

049 a| EREE;

050 00 a| HF5415.5b| .M8813 2002;

072 7 a| HF2| lcco;

082 00 a| 658.8/122| 21;

100 1 a| Muther, Andreas.=| ^A510854;

240 10 a| Electronic Customer Care.l| English=| ^A624138;

245 10 a| Customer relationship management :b| electronic customer care in the new economy /c| Andreas Muther.;

300 a| xiii, 137 pages :b| illustrations ;c| 25 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. [123]-128) and index.;

546 a| English version of: Electronic Customer Care. Berlin ; New York : Springer, 1999.;

650 0 a| Customer relationsx| Management.=| ^A492040;

650 0 a| Electronic commerce.=| ^A381307;

650 0 a| Public relations.=| ^A964453;

650 0 a| Internet.=| ^A301092;

650 2 a| Computer Communication Networks.=| ^A927485;

650 0 a| Interprofessional relations.=| ^A477102;

650 0 a| Consumer satisfaction.=| ^A3793;

650 0 a| Entrepreneurship.=| ^A34099;

994 a| X0b| ERE;

910 a| PromptCat;

938 a| Otto Harrassowitzb| HARRn| har015032483c| 85.49 DEM;

980 a| 2002-01-30b| 44.95d| 2.45e| 37.76f| 962911;

096 a| HF 5415.5b| M992 2002;

596 a| 1;

998 a| 865746;

999 a| HF5415.5 .M8813 2002w| LCc| 1i| 30372011338750d| 2/1/2017e| 12/8/2016f| 3/27/2009g| 1l| JGESm| JOYNERn| 5p| $37.76q| 2r| Ys| Yt| JGESBKu| 2/14/2002x| BOOKz| JSTACKSo| .STAFF. 0;

Customer relationship management : electronic customer care in the new economy / Andreas Muther.

Author/creator	Muther, Andreas
Format	Book
Publication Info	Berlin ; New York : Springer, ©2002.
Description	xiii, 137 pages : illustrations ; 25 cm
Subjects	Customer relations--Management. Electronic commerce. Public relations. Internet. Computer Communication Networks. Interprofessional relations. Consumer satisfaction. Entrepreneurship.

Uniform title	Electronic Customer Care. English
Bibliography note	Includes bibliographical references (p. [123]-128) and index.
Language	English version of: Electronic Customer Care. Berlin ; New York : Springer, 1999.
LCCN	2001045961
ISBN	3540413774 (alk. paper)

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5 .M8813 2002	✔ Available	Place Hold

Customer relationship management : electronic customer care in the new economy / Andreas Muther.

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