Tools

LEADER 01346cam 22003974a 4500

001 ocm48223269;

003 OCoLC;

005 20141212162603.0;

008 011002s2002 mau b 001 0 eng ;

010 a| 2001051536;

015 a| GBA2-27028;

020 a| 1578512441 (alk. paper);

035 a| (Sirsi) o48223269;

035 a| (OCoLC)48223269;

042 a| pcc;

049 a| EREE;

050 00 a| HF5415.5b| .M3855 2002;

082 00 a| 658.8/122| 21;

100 1 a| McKenna, Regis.=| ^A191094;

245 10 a| Total access :b| giving customers what they want in an anytime, anywhere world /c| Regis McKenna.;

300 a| xv, 252 pages ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 227-236) and index.;

650 0 a| Customer services.=| ^A364728;

650 0 a| Customer relations.=| ^A61341;

650 0 a| Consumer satisfaction.=| ^A3793;

994 a| X0b| ERE;

910 a| PromptCat;

980 a| 2002-05-29b| 27.5d| 1.5e| 23.1f| 29469;

596 a| 1;

998 a| 879048;

999 a| HF5415.5 .M3855 2002w| LCc| 1i| 30372011776975d| 5/6/2009f| 3/27/2009g| 1l| JGESm| JOYNERp| $23.10r| Ys| Yt| JGESBKu| 7/23/2002x| BOOKz| JSTACKSo| .STAFF. 0;

Total access : giving customers what they want in an anytime, anywhere world / Regis McKenna.

Author/creator	McKenna, Regis
Format	Book
Publication Info	Boston, Mass. : Harvard Business School Press, ©2002.
Description	xv, 252 pages ; 24 cm
Subjects	Customer services. Customer relations. Consumer satisfaction.

Bibliography note	Includes bibliographical references (p. 227-236) and index.
LCCN	2001051536
ISBN	1578512441 (alk. paper)

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.5 .M3855 2002	✔ Available	Place Hold

Total access : giving customers what they want in an anytime, anywhere world / Regis McKenna.

Click here for more information about this title

Availability