Tools

LEADER 01613cam 22004334a 4500

001 ocm50143330;

003 OCoLC;

005 20141212165410.0;

008 020703s2003 paua b 001 0 eng ;

010 a| 2002027314;

020 a| 1591400481 (hardcover);

035 a| (Sirsi) o50143330;

035 a| (OCoLC)50143330;

040 a| DLCc| DLCd| C#Pd| UtOrBLW;

042 a| pcc;

049 a| EREE;

050 00 a| HF5415.5b| .I54 2003;

082 00 a| 658.8/12/02852| 21;

245 00 a| Information technology-enabled global customer service /c| [edited by] Tapio Reponen.;

300 a| ii, 288 pages :b| illustrations ;c| 27 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references and index.;

650 0 a| Customer servicesx| Technological innovationsx| Management.=| ^A364728;

650 0 a| International business enterprisesx| Communication systemsx| Management.=| ^A20160;

650 0 a| Electronic commerce.=| ^A381307;

650 0 a| Internet.=| ^A301092;

650 0 a| Intranets (Computer networks)=| ^A392084;

650 0 a| Information technologyx| Management.=| ^A231519;

650 0 a| Information resources management.=| ^A159534;

700 1 a| Reponen, Tapio.=| ^A532396;

994 a| X0b| ERE;

910 a| PromptCat;

980 a| 2003-01-29b| 84.95d| 5e| 71.36f| 147275;

596 a| 1;

998 a| 900637;

999 a| HF5415.5 .I54 2003w| LCc| 1i| 30372011412803d| 9/7/2012e| 2/18/2004f| 3/27/2009g| 1l| JGESm| JOYNERn| 1p| $71.36q| 1r| Ys| Yt| JGESBKu| 2/11/2003x| BOOKz| JSTACKSo| .STAFF. 0;

Information technology-enabled global customer service / [edited by] Tapio Reponen.

Other author	Reponen, Tapio.
Format	Book
Publication Info	Hershey, PA : Idea Group Pub., ©2003.
Description	ii, 288 pages : illustrations ; 27 cm
Subjects	Customer services--Technological innovations. --Management. International business enterprises--Communication systems. --Management. Electronic commerce. Internet. Intranets (Computer networks) Information technology--Management. Information resources management.

Bibliography note	Includes bibliographical references and index.
LCCN	2002027314
ISBN	1591400481 (hardcover)

Information technology-enabled global customer service / [edited by] Tapio Reponen.

Click here for more information about this title