Tools

LEADER 01847cam 2200361 a 4500

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003 OCoLC;

005 20141212170401.0;

008 021021s2002 enk b 001 0 eng ;

015 a| GBA2-V6399;

020 a| 1856044491;

035 a| (Sirsi) o50401999;

035 a| (OCoLC)50401999;

049 a| EREE;

082 04 a| 025.52| 21;

090 a| Z711b| .B85 2002;

245 00 a| Building a successful customer-service culture :b| a guide for library and information managers /c| edited by Maxine Melling and Joyce Little.;

260 a| London :b| Facet,c| 2002.;

300 a| xii, 212 pages ;c| 25 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references and index.;

505 0 a| The users' perspective: a personal view / Graham Matthews -- Planning and policy making / Sheila Corrall -- Leadership and management / Robert Gent and Grace Kempster -- Human resource planning / John M. Pluse and Alix Craven -- Keeping focused on our customers: marketing as a tool for library and information managers / Christopher West -- Assuring quality / Bill Macnaught and Mary Fleming -- Planning academic library buildings for customers and services / Andrew McDonald -- Developing a service culture through partnerships / Maxine Melling and Joyce Little -- Virtual service / R. David Lankes.;

650 0 a| Public services (Libraries)=| ^A560925;

650 0 a| Librariesx| Customer services.=| ^A2648;

700 1 a| Melling, Maxine.=| ^A397549;

700 1 a| Little, Joyce.=| ^A529476;

994 a| X0b| ERE;

596 a| 1;

998 a| 908144;

999 a| Z711.B85 2002w| LCc| 1i| 30372011979033d| 8/24/2020e| 2/7/2020f| 4/15/2009g| 1l| JGESm| JOYNERn| 5p| $58.80q| 2r| Ys| Yt| JGESBKu| 1/17/2003x| BOOKz| JSTACKSo| .STAFF. 0;

Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little.

Other author	Melling, Maxine.
Other author	Little, Joyce.
Format	Book
Publication Info	London : Facet, 2002.
Description	xii, 212 pages ; 25 cm
Subjects	Public services (Libraries) Libraries--Customer services.

Contents	The users' perspective: a personal view / Graham Matthews -- Planning and policy making / Sheila Corrall -- Leadership and management / Robert Gent and Grace Kempster -- Human resource planning / John M. Pluse and Alix Craven -- Keeping focused on our customers: marketing as a tool for library and information managers / Christopher West -- Assuring quality / Bill Macnaught and Mary Fleming -- Planning academic library buildings for customers and services / Andrew McDonald -- Developing a service culture through partnerships / Maxine Melling and Joyce Little -- Virtual service / R. David Lankes.
Bibliography note	Includes bibliographical references and index.
ISBN	1856044491

Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little.

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